Karlsrud Contact Center Solutions is a “boutique” contact center. Our clients seek a partner that knows them intimately, understands their culture, and wants a worry free extension of themselves.
1. We start by spending time with you and your brand. We want to know how you interact with your customers and how you communicate with them. Next, we incorporate the spirit of your brand or company into scripting and persona to best represent your culture to your customer.
2. Our technology allows us to live totally in the background of your campaign. Your customer will never know that it isn’t your company interacting with them. Customization of your campaign begins with the right Caller ID, scripting, messaging and even getting right down to where you are located. If the customer can ask it, we want to be able to answer it: within the appropriate scope of your company’s constraints.
3. Start making calls and provide you with full reporting of every call and every interaction with your customer. Â Every dial we make needs to have closure or a “disposition.” Â Our simple to read box score allows you to have the confidence that calls are being made and the results of each call are captured.
SERIOUSLY, IT’S THAT EASY.
For those who need a picture… (you know who you are!)